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Apple And The FBI

Anyone who thought the FBI couldn’t open that encrypted iPhone is pretty naïve. The FBI, NSA, and various other organizations that we’ve never heard of, can all open a locked iPhone. The iPhone designers and programmers are amazingly talented, even brilliant, but don’t think for a second there aren’t others out there who are even… Read more »

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Email Hell

It all started when I received an email that I didn’t understand. It was addressed to the “team”, and I figured it was meant for me, as I get quite a few emails that are addressed to, and begin with, “team”. As it turns out, it was another team far across the country and they… Read more »

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IT Degree

This week I received an email asking me for advice. Yeah! Me! Advice! Oddly, it was not advice on clown porn or medical marijuana. It was actually an email asking me about a college degree in Computer Science: …Is it worth my while to pursue a computer science degree? People are telling me it is… Read more »

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Time Warner Cable

Well another Internet poll has made the rounds and guess what? For the sixth year in a row, Time Warner Cable was rated one of the worst companies in America when it comes to customer service. Wow! Here is a gigantic corporation, raking in record profits, yet providing terrible service to the very people who… Read more »

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Firearms and Family Stores

The NRA lobbyists are truly amazing. Every year, this small group of gun owners dictates gun policy for a nation of over 400 million. And while we point fingers at the federal government for the proliferation of guns and open carry legislation, it’s not entirely their fault. Big business should take some of the blame…. Read more »

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Workplace Incompetence

Did you ever wonder why your boss or the people above you are complete morons? Have you ever met someone higher than you on the corporate ladder who has no clue what’s going on and has no apparent skills, yet somehow managed to get himself into a position of power at your company? And how… Read more »

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Sales Wisdom #3

I’ve been getting tons of emails about the last two sales-related blogs, so I’m here to offer up number three. The salespeople quoted below actually said these very words to a customer. I of course have added some thoughtful insights after each quote.   1.   “Let me be honest with you.” Put on your raincoat… Read more »

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Sales Wisdom #2

Last week I blogged about some of the stupidest emails I had received from salespeople over the years. I received 34 of your emails asking for more. So here you go. Here are some of the signature lines from emails I have received. The signature line is that cutesy little bit of wisdom under your… Read more »

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Sales Wisdom #1

Having supported many salespeople over the years, I thought it might be fun to share their abundant wisdom and remarkable selling skills with my readers. The following pearls of wisdom are from actual emails I received.   “This is much better than anything we have sold them in the past.” “Usually if the rough draft… Read more »

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Paperless

So where is this paperless office I have been hearing about for the past 20 years? All the “experts” and “people in the know” said paper would be gone by 2010. So what happened? I’m part of the digital industry. I help people move from paper documents to digital documents. I build office workflows that… Read more »